Level 2 Childcare

MU 2. 4- Contribute to children and young people’s health and safety 1- 1. 1 Outline the health and safety policies and procedures of the work setting Nursery policies -babysitting policy -behaviour management policy -confidentiality policy -display policy -equality and diversity policy -key carer policy -no smoking policy -partnership working policy -pet care policy -safeguarding children policy -sick child policy -special educational needs policy -staff personal training policy -training policy -use of cameras and photography policy -water and milk policyNursery procedures -accident/incident reports procedure -complaints procedure -procedures for supporting children speaking EAL -medicine records procedure -misplaced child procedure -napping changing procedure -nursery evacuation procedure -parental responsibility verification procedure -register completion procedure -guidelines to support children, families and staff in the event of a parental separation -significant incide nt reporting procedure -suitable person and clearance procedure -transition to school procedure -uncollected child procedure updating child information procedure Appendices -behaviour incident form -child incident record -training request form -weekly staff register -my day sheet MU 2. 4- Contribute to children and young people’s health and safety 1- 1. 2 Identify the lines of responsibility and reporting for health and safety in the work setting In a work setting it is every employee’s responsibility for health and safety. If I were to notice something that would affect someone’s health and safety then this is when I would report to my room leader and a senior member of staff at the work setting.For example when I am working in the nursery and I see a child hurt themselves I report to the room leader or a senior member of staff to inform them of what has happened. -Each employee is responsible for health and safety -Report to a room leader or senior member of s taff when a child’s health and safety is affected. MU 2. 4- Contribute to children and young people’s health and safety 1-1. 3 Explain what risk assessment is and how this is managed in the work setting A risk assessment is an important step in protecting a work place and staff which are working there and this also complies with the law.When doing a risk assessment it helps you focus on the risks that there are in the workplace and the risks which could potentiality harm children. An example of this is ensuring that spillages are cleaned up so people are not at risk and ensuring all loose wires and plug sockets are covered. A risk assessment is managed by doing an examination of the workplace and identifying the potential risks which could cause harm to others. A risk assessment is an important step in which protects a business, employers and employees, as well as complying with the law. This helps to focus on the risks that have the potential to cause harm in a workpl ace.When thinking of ways how to control risks it can be a straightforward and simple process, for an example ensuring spillages are cleaned up quickly and effectively, so people do not slip. Risk assessments are simply a careful examination of what, in a work setting could cause harm to people. In order to weigh up whether you have taken enough precautions or should do more to prevent harm. When working in a childcare setting there are many potential risks that could happen, so when starting a shift as a Nursery Nurse member it is our responsibility to complete a checklist.Finding a potential risk, such as a plastic broken toy, we have to ensure that we decide on the most appropriate outcome towards the children, in this case it would be to dispose the toy. Throughout the day, myself and other team members will be making sure that if we see any piece of furniture or toy that are damaged we will deal with the situation MU 2. 4- Contribute to children and young people’s health and safety 2-2. 1 Explain why a safe but challenging environment is important for children and young peopleA safe but challenging environment is important for children as this teaches them to be cautious and will show children what is dangerous and what they should and shouldn’t do. For example when I am working in the nursery and a child hurts themselves then this will show them what risks there are in the nursery and to be more cautious. A safe but challenging environment is also good for a child’s development as it will show them what’s challenging in the nursery room. MU 2. 4- Contribute to children and young people’s health and safety 2-2. 2 Identify the differences between risk and hazardA risk is a situation that could happen but is not existent as this would be a hazard. An example of this is when the children are playing in the water tray at nursery there is a risk that water could spill onto the floor and a child slide over, so when the childre n are playing in the water tray I have to be aware of any water spillage so I can mop it up. A hazard is a situation that is more than likely to cause harm to the children. When it snows outside and the snow turns to ice this is a hazard as the children can slip and hurt themselves on the ice.MU 2. 4- Contribute to children and young people’s health and safety 2-2. 3 Identify potential hazards to the health, safety and security of children or young people in the work setting When working in a nursery there are many potential hazards. Wet floors and spilt drinks are a hazard to both the children and staff; electrical items are more a hazard to children but could potentially be a hazard to staff. Any items which are hanging around or are across the room could cause a trip hazard and this is also a hazard to both children and staff.When children are eating a potential hazard is a child choking in which case a member of staff would have to be first aid trained and have a crb chec k in order to help the child. Viruses can also be spread easily at a nursery so children and staff can easily catch this. MU 2. 4- Contribute to children and young people’s health and safety 3-3. 1 Identify non-medical incidents and emergencies that may occur in the work setting -child falling over -children arguing/play fighting -behavioural issues -complaint from a parent -data loss -lack of planning –

Fear as Persuasion in the Crucible and Sinners in the Hand of an Angry God Essay

Fear is a strong tool to use when persuading people and trying to get what you want. Just as if a murder held a gun to someone’s head, that person would be submissive to the murderer, Jonathon Edwards and characters in The Crucible install fear into people to achieve certain goals. Sinners in the Hands of an Angry God uses fear for good and to help people, while The Crucible uses it for both good and as an evil way to manipulate people. Sinners in the Hands of an Angry God is a sermon preached by Jonathon Edwards. He tries to scare the congregation in order to save them from going to Hell. One way that he does this is by using the metaphor of God being angry at everyone with a bow and arrow pointed directly at each person; the congregation realizes that they could die at any minute and if they aren’t saved, they will fall into a â€Å"lake of burning brimstone [that] is extended abroad under [them]† (Edwards 103,102). Edwards also compares what would keep the lost from going to Hell to a spider web trying to stop a falling rock (Edwards 102). He tries to establish fear into his audience by telling them that God holds them over Hell just like â€Å"one holds a spider, or a loathsome insect† and this God also has â€Å"wrath towards [them that] burns like fire† (Edward 103). Jonathon Edwards preached this sermon so that the congregation will feel as though they had no other option than to accept Christ as their savior that very day if they hadn’t already. This approach shown to be very effective and sparked the â€Å"Great Awakening† of this time period. Not only is fear used as a tool for persuasion in Jonathon Edwards, sinners in the Hands of an Angry God, but it is also used in The Crucible. Reverend Parris and his niece, Abigail, instate fear into people for two completely different reasons. Parris uses fear in his â€Å"Brimstone and Fire† types of sermons. He states that â€Å"there is either obedience or the church will burn like Hell is burning,† to show that the people who are part of his congregations should do as there told (Miller 926). On the other hand, Abigail uses fear to manipulate situations and get what she wants. She tries to keep herself out of trouble by telling Betty that she’ll beat her if Betty doesn’t quite faking sick (Miller 919). She also threatens Mercy Warren and tells her that â€Å"[she] can make [her] wish [she] had never seen the sun go down† (Miller 920). She spats this because she thinks that Mercy Warren may squeal about what happened in the woods. Abigail also uses fear to try to get attention, choose who is charged with witchcraft, and get John Proctor all to herself. Making someone afraid of you is like attaching strings to a puppet; it allows one to manipulate the subject into doing whatever he or she wants the person to do. The Crucible shows how one can use fear to make people submissive unto oneself, but it ultimately ends up creating a crazy mess and limits one’s opportunities. Sinners in the Hands of an Angry God demonstrates how one can also use fear in people to straighten them up and help them out. Fear is a strong an effective way to persuade people.

Sociology Essay Example | Topics and Well Written Essays - 1250 words

Sociology - Essay Example The world becomes accessible through greater connectivity and the socialization becomes a grand scale phenomenon in which all of the world is accessible if one learns how to create that access. When a child is born, socialization begins through the ways in which the world around them responds to their gender, in balance with the traditions that have been passed down in the way that an infant is handled. In the beginning, the way a child is talked to, the expectations that are imposed upon the child, and the ways in which adults behave around them will begin the process of teaching the child how to behave in the world and interact with others. As shown by Davis, a child will learn to get attention and to manifest wants, as well as how to eat and dispose of his or her elimination in a manner that is congruent with the people who are around them. When denied this type of learning, they will simply not participate in the world (558). As adults and older children interact with an infant, they begin to imitate the behaviors that they see being exhibited around them. This is the process of socialization. This occurs as the context of environmental factors begins to shape the perception of identity through different aspects of experience which include gender, ethnic identity, and nationality. In the United States this is a multifaceted structure in which connectivity is derived from crossing a series of cultures to which one is exposed and learning how to interact through a variety of different methods within a variety of different environments (Anderson and Taylor 98). As opposed to just one environment, a person has multiple environments in which different behaviors are appropriate. The way one behaves at home, in school, at work, and in social situations may all be very different and those behaviors are learned by observation and then imitation. Socialization is the occurrence of being able to navigate those atmospheres and to fit into them through interaction. Soci alization is the way in which a child learns to engage in the world. Without learning communication, both through verbal and physical indications, a child will be without the ability to interact. If the situation of Helen Keller is examined, a girl who was born without the ability to either see nor hear, one can see how communication is developed through interaction. Because of her condition, Helen was indulged and became used to violently and aggressive outbursts through which she communicated what she wanted, but she did not have a concept of the needs of others (Keller et al xi). She had neither heard nor seen anything of her world, thus her only concept was that of her self. Through the interactions that were provided by a strong willed teacher who sought to bring her out of her self involved world, Keller was able to begin to understand communication, through which she could not only act, but interact. The example provided by Davis of Anna, a little girl who had been severely n eglected to the point of showing little to no development of any kind, it is shown that through a small amount of interaction a child will be begin to interact with the world, thus proving the need and power of socialization. Anna showed little in the way of emotions, thus showing that even the acts of crying or smiling were not necessarily instinctual, but learned. However, just

The energy flow among organisms of a food chain Assignment

The energy flow among organisms of a food chain - Assignment Example The red squirrel is also well adapted. Firstly, the skin is adapted well for camouflage and protection from the predators. Secondly, their eyes are sensitive to such an extent that they have clear vision in the night and thus can hunt for food. The wood land vole adapts to the changing climate of the deciduous forest via their ability to hibernate. The rodent builds a furrow and enters into a state of dormancy during harsh climates and decreases its metabolic rate and finally coming out of the hibernacula at the time of spring. The weasels are mainly adapted in the ecosystem through their ability change fur color via molting. During molting the weasel sheds the existing layer of fur and slowly alters it to a color that fits the environment. This adaptation makes these organisms successful predators particularly with their ability to blend into the pure white snow Almost all deciduous forests have been a subject to human impact. Due to changes in the atmosphere chemistry, indirect elevation of CO2 has shifted the forest productivity as well as the composition of the forest species has been shifted. A greater factor affecting the population of animal species in the ecosystem is the raised levels of nitrogen deposition. This could have an impact on the specie population within the habitat, litter quality and nutrient mass cycling rates. The major hazard caused by human population is the deforestation. This affects the climate of the ecosystem and is observed to cause changes in the evaporation rate as well as the precipitation rate. Â  In those areas where evaporation increases more than precipitation, soil will tend to become drier, the lake levels will drop, and the rivers will carry less water. Other threats involve the air pollution, global warming and human development. Regarding the population growth of the ecosystem is concerned; the bi otic potential can produce an

Jazz Essay Example | Topics and Well Written Essays - 500 words

Jazz - Essay Example In 1944 Davis was privy to observe the performance of a band comprised of jazz great, Charlie Parker and Dizzy Gillespie. These two were creators of the then new bebop style of jazz known for its ‘fast’ and ‘dynamic rhythm variations’ (all.about.jazz 2009). Interestingly, Davis style was in direct contrast to this fast pace it was considered to be cool. It was so cool that his first recording which was initiated by him was called ‘Birth of the Cool’. This album would later be abducted to the Grammy Hall of Fame. In an attempt to emulate Parker and Gillespie Davis began a program of study in the Institute of Musical Art in New York City now known as Julliard in 1944. However, by 1945 he was requested to be a guest player at one of Parker’s show and so ended his study at Julliard’s. He became a full-time jazz musician. For the next three years Davis joined bands of the like of Benny Carter, Eckstine and Parker. During these years he made several recordings as a sideman. In 1948 Davis established his own band and eventually signed with Capitol Records. Subsequent to his signing with Capitol for several years Davis’ success was hindered by his use of heroin. Fortunately Davis was able to overcome this drug addiction and landed a contract with Columbia Records. Following his heroin years Davis went on to gain nine Grammy Awards and several other Grammy Nominations. One of his most famous recordings was in 1959 ‘Kind of Blue’ which sold more than ‘two million copies, a phenomenal success for a jazz record’ (all.about.jazz 2009). With albums like ‘Someday My Prince Will Come’, ‘Quiet Nights’, ‘Miles Davis in Europe’ and ‘Bitches Brew’ to name a few earned Davis these awards. His final Grammy in 1993 was a Grammy Award for Best Large Jazz Ensemble Performance for Miles and Quincy Live at Monteux. Clearly, Miles Davis was a legend in his own right. He created a new form of jazz which

BSG game reflective report Essay Example | Topics and Well Written Essays - 1000 words - 1

BSG game reflective report - Essay Example The main strategy used by Big Foot all through the game was best price strategy. Placing our products in the competitive market, ensuring that the price was viable was the only way to achieve maximum profitability of the business. Notably, this was part of the 3 year strategic plan developed by the entire team. Price concentration was highly effective, and as evidenced by its outcomes, Big Foot footwear was always at the top of all other groups, controlling a sizeable market share, which by 2015 was as high as 51.07%. Concentration on one strategy assisted the organization maintain increment in value all through the 5 periods it was operational. Most of the applied strategies in the game were all courtesy of the MBA program. Some of the most valuable theories that I learnt in when pursuing my masters were the strategies needed for one to compete in a global market. One of the crucial theories learnt in class applicable in any business environment is the Porters 5 forces of industrial analysis. Porters five forces were largely applicable in the BSG online game in that understanding the various tools for industry analysis, comparing the success levels of the competition and as well as the prices were largely used through the development of the business strategy for BIG FOOT company. The applicability of porter’s 5 forces in any given industry is crucial in the deciding of the business strategy. In the case of Big Foot for instance, understanding the power of suppliers solely relied on two features which were quality and price (Spulber, 2009, 262). The threat of substitutes is entirely reliant on the price strategy. With our team understanding this reality, we focused all our efforts and creating the best price for the best quality product in the market. Assessing the industry through evaluation of substitutes showed the nature of competition was very stiff and despite the fact

Black Sox Scandal of 1919 From the book Baseball an Illustrated Essay

Black Sox Scandal of 1919 From the book Baseball an Illustrated History - Essay Example After the end of the World Series, the suspicions of the conspiracy began (principally by sports writers such as Hugh Fullerton) but cooled down before the beginning of the 1920 season. However even with the ‘cool down there were allegations that gamblers invaded baseball and paid for some wins, in September 1920, the court opened investigations to check on the allegations. These investigations opened the case for the black sox scandal, after the exposure seven of the players admitted to the court that they had received bribes in order to throw away the World Series, which was not common. The owner of the white soxs, later suspended the seven play (Ward & Burns, 1994). Chick gandil, a player in the team, organized the whole fix, he rounded seven white soxs plan to go with the plan. However even though gandil planned the whole ‘fix, the gamblers, and the bookmakers dealt with Joseph Sullivan and Arnold Rothstein, Sullivan was a businessman that dealt with players while Arnold, on the other hand, provided the money. As 100,000 split among seven players back in the days was a big deal all the seven players agreed to down with the deal, however the case reveals that Joe Jackson, also a player in the team refused to take the money as he had doubts about the whole deal. In the case, few gamblers testified to the trial, however even with these none of them was brought to the trial of the black sox scandal. The main economic conditions that led the players to throw the game were the fact that the pay they used to get was low. The fact that they threw the game away just to get 100,000 dollars proves that they needed the money even with the fact that each one of them got around 20000 dollars. Also, to show that the players were in need of money is the double crossing evident all through the case (Ward & Burns, 1994). The whole scandal revolved around money from the gamblers, all the

Claim for Intentional Infliction of Emotional Distress on Ms Thatcher Assignment

Claim for Intentional Infliction of Emotional Distress on Ms Thatcher by Blair, Peel & Pitt - Assignment Example Blair, Peel and Pitt treated Ms Thatcher unfairly and in a retaliatory manner because there is no evidence that she was not performing well at the office. Her demotion was caused by her refusal to engage in sexual activity with Mr Blair. His insistence on seducing her and sexually harassing her at work didn’t pay so he decided to retaliate through unfair demotion. When he is telling Ms Thatcher to loosen up if she wanted to succeed in the firm, he is implying that the only way for Thatcher to thrive here is to give sex in return for promotions and salary increment. As a matter of fact, if there is any reason why Ms. Thatcher wasn’t giving out her best at work is because she was never relaxed there. That is if and only if she was not performing well but the defendant has not given us enough evidence to suggest that this was the case. There is no way she could be relaxed when she was being harassed by her own boss. The office setting was very intimidating as she had no sp ace to work with the boss watching pornography and touching her at his own pleasure. Ms Wendy Thatcher wants to bring a lawsuit against her employer for sexual harassment and intentional infliction of emotional distress. She has been working for Blair, Peel and Pitt law firm for two years and had been reassigned to work for Mr Blair on class litigation. Tory Industries, Inc. is one of the major clients of this firm so being assigned to them was a very lucrative opportunity for Ms Thatcher. Mr Blair is the main litigation partner of Blair, Peel and Pitt so this is obviously a good job for her and an opportunity for her to improve her career. As a young associate, her duties involved repeated trips to the premises of Tory Industries which is located in another city; she was responsible for document review and depositions. The firm offered Mr Blair to be accompanying her when the trips involved deposition because as a senior attorney he could take the deposition. The firm reserved different hotel rooms for each of them and a common work suite.     Ã‚  

Mary Schapiro’s job was to fix the SEC Essay Example for Free

Mary Schapiro’s job was to fix the SEC Essay 1.Kotter’s eight steps As already noted, the SEC was starkly exposed as ill-equipped to deal with the chaos erupting across the globe. It was under strong criticism for the serious fraud of Bernard Madoff and the collapse of Wall Street stalwart Lehman Brothers. Accordingly, Mary Schapiro, a career regulator, was appointed the 29th chairman of SEC to save a languishing SEC. She changed the way they were doing things at the SEC including creating new structures, procedures, and programs to better address the modern financial markets as an urgent need to restore the credibility and public confidence in the SEC. This analysis is based on Kotter’s (1995) eight-step process for leading successful change. a.Establishing a sense of urgency The chairwoman argues that urgency is critical. Schapiro developed a change program with three priorities comprising internal assessment, investor protection focus and mistakes acknowledgement. The mission was to turn the SEC to be a high functioning, agile and intelligent, and committed to investor protection and market integrity. b.Creating a guiding coalition In order to able to manage the change process, she brought in new leadership and new senior team. The new leadership team set about retraining, skilling up and motivating the SEC’s talent staff. In addition, the investor –focused agenda was putting in place. The board and senior management and then all levels of decision making were required to pay attention to risk at all level of an enterprise. The whistle blower program was set up to detect securities violations. A final goal was to admit the mistakes that the SEC made under its watch. This is the first step in communicating the change vision. c.Developing a vision and strategy A vision was created to help direct the change effort, that was, to build a high functioning, agile and intelligent, and committed to investor protection and market integrity agency. d.Communicating the change vision In order to communicate the change vision, the chairwoman developed an open  way communication in which all staff and bankers could directly discuss with her. e.Empowering broad-based actions The SEC critically trained their staff to become certified fraud examiners. The organisation was restructured by removing the whole layer of management sending those to the frontline putting thousand staff to different focus groups such as corrupt foreign practices, insider trading, market manipulation and structured products. In addition, the SEC also set rules for over the counter and asset backed securities, hedge funds and examination program. f.Generate short- term wins Monetary reward and safe avenue were offered to whistle blower as a way to encourage people to detect securities violation as part of the change program. Fine was charged to financial institution (Goldman Sachs) due to misleading investor mortgage securities. g.Consolidating gains and producing more change h.Anchor new approaches in the future The change within the SEC was continually anchored for several years after the change commenced.

Overview of Martin Luthers Christian Liberty Essay Example for Free

Overview of Martin Luthers Christian Liberty Essay Martin Luthers pamphlet, Christian Liberty, describes his feelings towards the Church. He did not agree with what the Church did. For example, the church had too many restrictions. Meaning that you could not practice another religion. Also, the Church had indulgences, which are supposed to be where if someone sinned, they would go to the church and pray, and have the church forgive you. But the idea of indulgences to the Catholic Church was if you sinned, then you were to pay a certain amount of money and then your sin would have been forgotten. Luther thought the Church should be about faith, not all about power and money. In the pamphlet, Luther believes that faith nurtures the body and soul. He believed that the Church did not believe in that. Luther eventually broke away from the Church for several reasons. Some reasons were how the Church made people pay for their indulgences, how that they had too many restrictions, and how the Church had so much power and how they abused it. Luther stated in his pamphlet, From this anyone can clearly see how a Christian is free from all things and over all things so that he needs no works to make him righteous and save him, since faith alone abundantly confers all these things. Luther in this sentence is saying how things such as indulgences are not needed to make him a better Christian, but if a man has enough faith, it alone will do the job. Luther also states that for preachers not to preach only about repentance, but also about the faith of the religion. The criticism that Luther has towards the preachers was that they abused authority that they dont preach commandments and promises, and they dont work solely out of serving ones neighbor; they do it seeking their own profit. Luther was also angry with priests who use the word of Christ to make people dislike Jews. He believes that they should pray for the people and teach the people by example. Martin Luthers solutions took the middle course and faced up too how, They want to show that they are free men and Christians only by despising and finding fault with ceremonies. What Luther meant by this was that the religious ceremonies done was not how they used to be; now they entail only the power that the Church has among the people. Luther believed that you should join a church and do as they say not to gain righteousness, but out  of respect for them. He said this by, I will fast, pray, do this and that as men command, not because it is necessary to my righteousness or salvation; but that I may show due respect to the pope, the bishop, the community, a magistrate, or my neighbor. Martin Luther believed of three powers or benefits of faith. One was that Christians are free from the land. If we honor God, he will honor us. He will see us as righteous and truthful people. Faith writes the soul with Christ. Christian soul therefore has all the good characteristics of Christ. Also Luther believes that faith gives us freedom. He states this by writing, It is clear, then, that a Christian has all he needs in faith and needs no works to justify him; and if he needs no need of works, he has no need of the law; and if he has no need of the law, surely he is free from the law. Since we are not perfect on earth, works help keep us moving towards our goal of perfection. Do works freely, only to please God. This is said by, however, we are not wholly recreated, and our faith and love are not yet perfect, these are to be increased, not by external works, however but of themselves. Through work, think only to benefit others. Faith is active through love. Luther stated this by, we should devote all our works to the welfare of others. But works, being inanimate things, cannot glorify God, although they can, if faith is present, be done to the glory of God. What Luther is stating here is if you have enough faith, then you can make the presence of God true. Because works dont lead to righteousness, but with faith works can be done to the glory of God.

Religion and Spirituality Integration in Therapy: Ethics

Religion and Spirituality Integration in Therapy: Ethics Ethical Issues for the Integration of Religion and Spirituality in Therapy Danelle J. Hollenbeck Abstract Psychologists are professional who have undertaken a code of ethics mandatory in practicing psychology. Ethical issues arising from religion and spirituality that is integrated into therapy requires psychologists to undertake a moral and ethical view on treating these clients. This paper addresses the codes in which psychologists adhere to when undertaking secular-theistic therapy, avoiding bias, multiple relationships, imposing religious views, and competence, and informed consent. This paper discusses relevant ethical dilemmas when providing psychotherapy to clients. This paper also reviews ethical circumstances in which American Association of Psychologist Codes (APA) applies to these ethical and moral situations. It will also briefly discuss ethical consideration of the codes at intake, assessment, treatment, and over-all accountability of clients in regards to religion and spirituality. Introduction Psychology (as well as science in general) has embraced spirituality and religion more and has used rigorous scientific methods such as double-blind randomized clinical trials to examine important questions related to psychology and religion integration (Plante, 2007). Many individuals are more religious and spiritual than previously and therefore are requesting that health professional integrate this into their professional work, in particularly psychology, as well as psychologists have become interested in the same and look for ways to integrate this into their practice (Plante, 2007). Discussion The American Psychology Association (APA) supports religious diversity and states that  psychologists are aware of and respect cultural, individual, and role differences, including those  based on age, gender, gender identity, race, ethnicity, culture, national origin, religion, sexual  orientation, disability, language, and socioeconomic status and consider these factors when  working with members of such groups (American Psychological Association, 2015). This focuses on Principle E, Respect for People’s Rights and Dignity (Fishers, 2013, pg. 13), which ensures fair treatment of all people regardless of ethnicity, gender, culture, religion, disability, etc. We may not agree with our client’s religious beliefs, but we are asked to respect them and the traditions of others (Plante, 2007). We are to avoid bias and according to Standard 3.01 we are to avoid discrimination based on other qualities and religion (American Psychological Association, 2015). Psychologists must be competent in the services provided. We must adhere to Standards 2.01b Boundaries of Competence, and 2.03, Maintaining Competence. According to Gonsiorek et al. (2009) â€Å"Competence in the services providing regarding spirituality and religion is a fundamental ethical requirement†. Just because we might be of the same faith or have a similar interest in our client’s religious practices does not make us to be experts in the field, therefore we must adhere to Standards 2.01b and 2.03 and have the appropriate training and experience necessary to provide services. We must also remember that psychologists trained as theologians may not satisfy the ethical code, even if dually trained and could face potential challenges (Gonsiorek, Richards, Pargament, McMinn, 2009) therefore standard training is the key. The Ethical Code also avoids secular-theistic bias. It’s important to refrain from perceiving a client’s faith as low intelligence just as it’s important to refrain from viewing a client from a different faith as misguided or as second class (Gonsiorek et al, 2009). Principle D: Justice and Principle E: Respect for People’s Rights and Dignity, and Standards 2.06, Personal Problems and Conflicts and 3.01 Unfair Discrimination are applied towards bias. Positive biases can also be just as destructive as the negative biases. Gonsiorek, et al. (2009) states positive biases can result in serious problems being misconstrued as diversity and in behaviors with significant mental health implications being ignored (2009). Standard 3.04, Avoiding Harm applies as such we must take reasonable steps to avoid harming clients when possible (APA, 2015). Biases of any type interfere with the therapeutic relationship and diminish psychological services, thus psychologists are expected to have self-reflection and examination to screen biases (Gonsiorek et al, 2009), Assuming a client has sought a psychologist who is trained in theistic therapies or is not  aware that a psychologist offers religious modalities such as Mindfulness, Ho’oponopono, or  prayer would be incorporated into treatment; therefore Standard 10.01 A B, Informed  Consent is mandatory in any treatment offered, yet also in disclosing and discussing the  psychotherapist’s qualifications, background, theoretical orientation, and specific areas of  expertise; specific goals of treatment; and reasonably available treatment options and alternatives  are included in informed consent (Barrett Johnson, 2011). A psychologist also needs to  address concerns or issues that have arisen during intake regarding deep-seated sectarian beliefs,  and their levels of comfort and practice, as well as how this may impact their goals and process  of treatment (Barrett Johnson, 2011). Before embarking on any effort to challenge  troubling or discordant aspects of rel igious belief, it is essential that the psychotherapist  evaluate his or her competence in this area, provide appropriate informed consent, and consider  seeking consultation from clergy or other professionals with expertise in this area (Barnett Johnson, 2011). The risk of multiple relationships provides many challenges for psychologists who are also clergy members. Multiple relationships may raise boundary concerns, specifically if a client requests his or her religious aspect of the same church in which the psychologist attends be implemented into their treatment. In this case, psychologists must adhere to Standard 3.05B, Multiple Relationships, which states a psychologist finds that, due to unforeseen factors, a potentially harmful multiple relationship has arisen, the psychologist takes reasonable steps to resolve it with due regard for the best interests of the affected person and maximal compliance with the Ethics Code (apa.org). These ethics codes (and their understanding) join psychologists to respect each client’s  religious/spiritual beliefs and practices reducing any harmful effects on the client’s own biases when formulating treatment for each individual client. References American Psychological Association. (2015). Ethical Principles of Psychologists and Code of Conduct. Retrieved from http://www.apa.org/ethics/code/ Barnett,J.E., Johnson,W.B. (2011). Integrating Spirituality and Religion Into Psychotherapy: Persistent Dilemmas, Ethical Issues, and a Proposed Decision-Making Process.Ethics Behavior. doi:10.1080/10508422.2011.551471 Fisher,C.B. (2013).Decoding the ethics code: A practical guide for psychologists. Thousand Oaks, CA: Sage Publications. Gonsiorek,J.C., Richards,P.S., Pargament,K.I., McMinn,M.R. (2009). Ethical Challenges and Opportunities at the Edge: Incorporating Spirituality and Religion Into Psychotherapy.Professional Psychology-research and Practice. doi:10.1037/a0016488 Plante,T.G. (2007). Integrating spirituality and psychotherapy: Ethical issues and principles to consider.Journal of Clinical Psychology. doi:10.1002/jclp.20383 Burj Khalifa: The Worlds Tallest Building Burj Khalifa: The Worlds Tallest Building On 4th of January, 2010, Dubai, where there was only wind-blown litter a generation ago, witnessed the opening ceremony of the worlds tallest building,Burj Khalifa. A brilliant work of art with difficult structural problems took 1,325 days to completion since the start of the excavation work in January,2004. Burj Khalifa has returned the name of the Worlds Tallest Structure back to the Middle-Eastern structures where the Great Pyramid of Giza claimed that honor for millions of years before the construction of Lincoln Cathedral in England in 1311. It is amazing to know that the triple-lobed foot print is inspired from the desert flower Hymenocallis which is common in Dubai. Being located in Dubai, UAE, the tower was influenced by Islamic and middle-eastern architecture.This influence resulted in the tri-axial geometry of Burj Khalifa. The tower consists of three wings arranged around the a central core in the shape of Y.As the tower rises from the flat desert ground, setbacks occur through the 26 helical levels decreasing the cross-section of the tower as it spirals skywards. The Y-shape plan is ideal for residential and hotel usage maximizing outwards view and inward natural light.Plus,it allows maximum view of the Arabic Gulf. As a super-tall structure, there were many difficult structural problems.To ensure safety and effectiveness of the selected design,a model of the building was subjected to extensive peer program. Designers used the buttressed core in Burj Khalifa consisting of a hexagonal hub buttressed by three wings bracing each other forming the Y-shape. Not only bracing each other but acting as a tripod base which is more stable than a four-cornered base. The corridor walls of the wings extending from the central core to the end of each wind terminate in a thickened hammer head walls. The main purpose of the Y-shape is to reduce the wind effects as well as keeping the structure simple, safe and foster constructability. The result is a stiff tower that can support itself laterally and overcomes twisting. Setbacks in each tier occur in a spiral stepping pattern up the building. These setbacks confuse the wind as the wind vortices never get organized because at each tier the building has different shape. The hexagonal core provides the essential torsional resistance like a closed tube. The wing walls and hammer head walls behave as webs and flanges of a beam resisting wind shears and moments. Specific strength of concrete walls ranges from C60 to C80 cube strength using Portland cement and fly ash. The C80 concrete used in the lower portion of the building has a specified Youngs Elastic Modulus (E) of 43,800 N/mm2 after 90 days. Wall and column sizes were determined using Virtual work/LaGrange multiplier methodology which results in very efficient structure. Wall thickness and column sizes are adjusted to reduce the effect of concrete creep and shrinkage. To reduce the effect of differential column shortening between perimeter columns and interior walls,the size of perimeter columns were adjusted such that the self-weight gravity stress acting on it is equal to that stress on the interior walls. As shrinkage in concrete occurs faster in thinner elements ,the perimeter columns had the same thickness of interior corridor walls(600 mm)to ensure that both columns and walls will shorten by the same rate due to concrete shrinkage. That super-structure had foundations consisting of a reinforced concrete raft of thickness 3.7 meters supported by 194 piles. Pouring the raft was divided into four separate pours. Self consolidated concrete (SCC)of C50 cube strength was used. Each pile is 1.5 meters diameter; 43 meter long buried more than 50 meters deep. Piles were designed to support 3,000 tons each and while load tests, they supported over 6,000 tons. Unfortunately, the towers substructure is constructed in a groundwater having chloride and sulfate concentrations higher than those in sea water! Having these aggressive conditions, a strict program of measures was required to ensure the durability of the foundations. Measures applied specialized waterproof covers, increasing concrete thickness, addition of corrosion inhibitors to the concrete mix and a cathodic protection system using titanium mesh. To get higher strength and lower permeable concrete cover to the steel bars, a controlled permeability formwork was used. Besides, a special concrete mix was designed to resist the attack from the groundwater. The concrete mix for piles having 25% fly ash, 7% silica fume and a water to cement ratio of 0.32, was designed to be fully self consolidating concrete having slump of 675 ±75 mm to avoid defects during construction. For that unprecedented height of the building, it was essential to compute wind forces and resulting motions in the upper levels as they became dominant factors in the structural design. Wind tunnel tests were undertaken under the direction of Rowan Williams Davies and Irwin Inc. The wind tunnel program included rigid-model force balance test, a full multi-degree of freedom aeroelastic model studies, measurements of localized pressures, pedestrian wind environment studies and climatic studies. Models used was of scale 1:500. The wind tunnel data was then combined with the dynamic property of the tower to get the full towers dynamic response to wind and the overall effective wind force distributions. The tower has six important wind directions. The principal three wind directions are when the wind is blowing into the nose of each of the three wings. The other three directions when the wind is blowing between the wings. The orientation and setbacks of the tower were selected relative to the most frequent strong wind direction for Dubai. A several round of wind tunnel tests were undertaken during the construction of the tower. After each round of tests, the geometry of the tower as well as the number and spacing of setbacks changed to minimize the effect of the wind forces on the tower by confusing the wind. As the design reached its end, a more accurate aeroelastic model was made. The aeroelastic model is as elastic as the building. The results of testing the aeroelastic model showed that the predicted towers motion was within the ISO standard recommended values without the need of any auxiliary damping. At the tallest point of the tower, it sways a total of 1.5 meters. Special concrete mix design having compressive strength of 10 MPa at 10 hours for the vertical elements to permit the continuity of construction cycle and a design strength/modulus of 80 MPa/44GPa. The concrete tests indicated that the compressive strength of used concrete used was much higher than the required one. One of the most difficult issues in concrete design is to ensure pumpability of concrete to reach world record heights especially in high summer temperatures. Four basic separate mixes were developed to enable reduced pressure pumpability when the building gets higher. A horizontal pumping trial was conducted in February 2005 having the same pressure losses equivalent to height of 600 meters to determine the pumpability of these mixes .The concrete mix used contained 13% fly ash and 10% silica fume with maximum aggregate size of 20 mm. The mix is virtually self consolidating concrete having slump of 600 mm and used for pumping pressure exceeding 200 bars. After the level 127,a less strength concrete is required(60 MPa compressive strength) having maximum aggregate size of 10 mm. High quality control was required to ensure pumpability to the highest concrete floor considering the severe conditions of weather which vary from a very cool winter to a very hot summer with temperature exceeding 50 °c. Pumping concrete was executed using Putzmeister pumps which are capable to pump concrete up to 350 bars through high pressure 150 mm pipeline. To convert the dream of Burj Khalifa to reality, the latest advancements in construction techniques and material technology were used. The walls forms were made using Dokas SKE 100 automatic self-climbing formwork system. Steel forms were used in the circular nose. Columns and the floor slabs are poured on MevaDec formwork. The construction sequence for the structure began with the central core and slabs being cast in the three sections, followed by the wings walls and slabs and then the nose columns and slabs. To ensure the verticality of the structure, a special GPS monitoring system was developed to monitor the verticality of the building as it gets higher. This was due to the limited convential surveying techniques in the site. When completed, Burj Khalifa has become the worlds tallest structure. Being a magnificent achievement in using the latest technologies and materials, able to integrate the architectural design concept with the structural design, Burj Khalifa will always be a special case to study. N.B: Highlighted sentences are from (Engineering the Worlds Tallest Burj Dubai)

Comparing the Anti-Social Plays of Cyrano de Bergerac and Night of the

The Anti-Social Plays of Cyrano de Bergerac and Night of the Iguana Cyrano is clearly a better example of an anti-social play than Night of the Iguana: Not only is this shown by the main characters and their relationship to each other, but more important, it is shown in the themes of these two plays. Shannon is unmistakably an ideal character for an anti-social play: While Cyrano may be alienated from society, it is, in many ways, through his own choice. For instance, he could have a position at court with his skill with poetry, but instead he chooses to follow his own conscience: "What would you have me do? ... like a creeping vine on a tall tree, crawl upward? ... No thank you!" Cyrano wants to make himself "in all things admirable," and he is: the bravest fighter, the exemplary poet, the quintessential lover, an individualistic moralist (he eats meat on Fridays, but expects to go to Heaven), the finest writer, and the greatest thinker. Shannon, in contrast, is none of these things. A defrocked minister, he is a lover only of teenage girls, and he is neither a poet nor a writer. Shannon is a thinker and a moralist, but these only contribute to his isolation from society: His thoughts on God and morality get him locked out of the church of which he is the pastor. Cyrano is also in control over his relationships: Ragueneau and Le Bret always follow Cyrano's lead when he condescends to tell them what to do; even Roxane could have been his had he not been hindered by his sense of honor. Shannon, on the other hand, is buffeted this way and that by the stronger characters in Iguana. He seems to have control over his relationship with Maxine, but at the end he acquiesces to her wishes. The only rel... ...ef that there is nothing to believe in anymore. The emergence of many philosophies (such as existentialism, atheistic satanism, objectivism, nihilism, and hedonism) which focus on despair or selfishness also reflects this. Anti-social plays, of which we have many in modern times, address the concepts of despair that these influential modern philosophies have in common. What is the way out of the despair that our society feels and the anti-social plays reflect? In a word: humanism. Humanism is a (usually atheistic) philosophy which espouses the well-being of all of the world's people as the highest ethical goal. As a species, we have placed our belief in deities and we have placed our belief in knowledge. Only a belief in ourselves can now save us from the self-destructive downward spiral that the anti-social plays suggest our society has entered.

The New York Crystal Palace Essay -- Architecture History

Missing image The New York Crystal Palace: The End of an Era So bursts a bubble rather noteworthy in the annals of New York. To be accurate, the bubble burst some years ago, and this catastrophe merely annihilates the apparatus that generated it. -George Templeton Strong It is unfortunate that the wonderful lithographs in our collection which depict the burning of the New York Crystal Palace are not in this online exhibition. They include a color lithograph by Currier & Ives which truly captures the excitement and confusion of that fateful night. However, the bird's eye view of the New York Crystal Palace exhibited here does justice to this amazing structure. The lithograph by Frank Leslie shows the extensive use of glass panes for which both the London and New York Crystal Palaces were given their names. It also shows the throngs of people that must have visited the New York Crystal Palace during the Exhibition, even though they were not numerous enough to make the building profitable for investors. The lithograph duplicated on this web site is about 20 x 13 inches. One is able to see the details much more clearly by viewing the original itself. As opposed to those lithographs which showed only a building with no background and no people, this image shows not only the city behind the Palace, but also the city within the Palace. In the background, one can see the various modes of transportation that visitors must have used to get to the Exhibition. The railroad runs across the top of the image, with a train in the upper left. Sailboats and steamboats move along the river, and horse-drawn carriages pull up to the front gates, unloading passengers into the crowd. The buildings behind the Palace fade away, but t... ...nd 2,000 people were in the building, but they were all evacuated in time by a heroic fire department that put saving life ahead of saving merchandise. Having been constructed almost entirely of iron and glass, with only a little wood near its base, and having been called "fireproof" at the time of its construction, the Palace faced the same sort of irony which the "unsinkable" Titanic faced in 1912. The enormous building burnt to the ground in less than half an hour. The building itself, though no longer standing, remains one of America's first and most interesting examples of glass and iron architecture. The exhibits of industrial and artistic objects, whether huge steam-powered machines, intricately decorated home furnishings, or marble statues, attested to the high degree of invention and skill that characterized the artistic expressions of ante-bellum culture.

Robi Intern Report

[pic] American International University-Bangladesh (AIUB) INTERNSHIP REPORT ON â€Å"A Research on the Classification of Sales Channel: Robi Axiata Limited† Supervised By: Kazi Ahmed Farhan Lecturer School of Business American International University-Bangladesh AIUB Submitted by: Gazi Fahd Hussain ID NO: 07. 01. 02. 085 Major in Marketing School of Business â€Å"A Research on the Classification of Sales Channel: Robi Axiata Limited† LETTER OF TRANSMITTAL 31 March 2011 Kazi Ahmed Farhan Lecturer School of Business AHSANULLAH UNIVERSITY OF SCIENCE & TECHNOLOGY Subject: Submission of Research on the Classification of Sales Channel: Robi Axiata Limited.Dear Sir, According to your advice to prepare a research on the classification of sales channel I have prepared my report on â€Å"Robi Axiata Limited†, on of the telecommunication company of Bangladesh. In this research i have explained point of sales activities of Robi Axiata Limited in detail. I gathered the infor mation as much as possible. Much of our information is collected from primary sources (visiting retailers of Robi Axiata Limited & talking with the management of Robi Axiata Limited) & some other information was collected from the internet. I enjoyed working on this report and hope you will find it innovative.Sincerely yours, Gazi Fahd Hussain ID No: 07. 01. 02. 085 ACKNOWLEDGEMENT All praises for the Almighty Allah, the most merciful and beneficent, for giving me sufficient opportunity to study in B. B. A. program (American International University-Bangladesh). I am indebted to many people for providing us encouragement and support during my learning and working while making this research and we want to show our gratefulness to these people. I am very much grateful to KAZI AHMED FARHAN, my respected course instructor, who provided me the opportunity to do this report.It was not possible for me to prepare this research without his sincere permission, constant support and inspiration . I express my gratefulness to him. Thanks to the authority of Robi Axiata Limited for helping me in every possible way. My cordial thanks to ANM KHALED (Specialist, Consumer Sales & Services, Market Operation Division) & SABBIR SHOAIB (Specialist, Consumer Sales & Services, Market Operation Division) in particular for their enormous help and assistance, for providing me the required information about point of sales classification of Robi Axiata Limited.I would also like to thank my friends and peers for their encouragement, support, and suggestions which helped us to make this report a successful one. Letter of Endorsement The Internship Report entitled â€Å"Classification of Sales Channel: Robi Axiata Limited† has been submitted to the Office of Placement & Alumni, in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, Major in Marketing, Faculty of Business Administration on 31 March , 2011 by Gazi Fahd Hussain, Id No: 07-08740-2 The report has been accepted and may be presented to the Internship Defense Committee for evaluation. Any opinions, suggestions made in this report are entirely that of the author of the report. The University does not condone nor reject any of these opinions or suggestions). ______________________ â€Å"KAZI AHMED FARHAN† Internship Supervisor EXECUTIVE SUMMARY In this research paper, I have provided a quantitative and descriptive research on Classification of Sales Channel: Robi Axiata Limited, in Bangladesh. In this research paper, I have discussed & worked out with theoretical reviews of Point of sales (POS) classifications and alternation of decisions can make by the organization.More to say , that I have completed this research paper on long term broad objective and specific objectives to fulfill the information I have collected through primary & secondary data . Earlier, we have tried to review the company overviews and literature review on the purpose of the POS clas sification. At last, we have discussed & delivered some suggestions & recommendations to improve the conditions workout throughout the research for the respective organizations. The overall research is for the purpose of identifying point of sales classification and afterwards activities for the retailers in Mirpur areas, Dhaka city. ______TABLE OF CONTENTS_______ Title Page—————————————————————————i Letter of Transmittal————————————————————ii Acknowledgement————————————————————– iii Letter of Endorsement———à ¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€œ iv Executive Summary———————————————————– v Table of Content —————————————————————-vi 1. Introduction—————————————————————— 1 1. Background of the report—————————————————————–1 2. Objective of the study—————————à ¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€2 3. Scope of the report————————————————————————3 4. Limitations———————————————————————————-3 5. Statement of the problems—————————————————————-3 6.Literature Review————————————————————————–4 2. 0 Methodolog y———————————————————————–6 2. 1 Sources of Information———————————————————————6 2. 2 Methods of Data Collection —————————————————————6 2. 3 Data Analysis——————————————————————————–7 2. 4 Timeline of Activities———————————————â₠¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€-7 3. Company Overview———————————————————— 8 3. 1About Robi———————————————————————————–8 3. 2 Background of the company ————————————————————- 9 3. 3 Journey of the Country ——————————————————————–9 3. 4 Strategic Overview of Robi ———————— Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€-10 3. 5 Mission & Vision of Robi ————————————————————– 11 3. Division & Department of Robi———————————————————11 3. 7 Products & Services ———————————————————————-11 3. 8 Coverage ———————————————————————————- 13 3. 9 Organizational Structure ————†”————————————————–14 3. 10 Features of Robi ————————————————————————-14 4. 0 Finding & Analysis ———————————————————– 15 4. Key Findings of the Study ————————————————————– 31 5. 0 Recommendations ———————————————————————— 33 6. 0 Conclusion— Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€Ã¢â‚¬â€-34 7. 0 Appendix————————————————————————————— 35 1. 0 Introduction Telecommunication is the transmission of information, over significant distances, for the purpose of communication. Today the globe is a village and telecommunication has become a necessity to people’s life.Moreover, telecommunication has started introducing some diversified areas with the help of its mobile network. Nowadays, people can not think without mobile phone. Many people depend on it for their ultimate connectivity. It has become a part of people’s day to day life. Mobile technology is pr esently providing various cheap solutions in people’s daily life. Information technology enables telecom companies to provide economic solutions with a very cheap and easily available access, which was costly earlier and not accessible to some extent.Using a mobile phone has become a common measure of communication in our country. From a rickshaw puller to a higher official, everyone owns a mobile phone. The number of mobile phone users is increasing day by day. So our country has become an attractive market for mobile operators. Robi Axiata Ltd. is one of the leading mobile operators in our country who have seen this great potential. 1. 1 Background of the Report For BBA (Bachelor of Business Administration) students of University of AIUB, internship program is mandatory for every student to complete the degree.Internships provide an opportunity for students to link theory with practice and further serve as a temporary labor pool for those organizations that have committed t o participate in the internship program. The internship program has following purposes: †¢ It provides a student with a practical real world experience in the public or nonprofit sector before entering into a job market. Such experience not only increases students’ job prospects, but also teaches what is expected in terms of professional behavior. †¢ It enables a student to develop important skills which cannot be taught in the classroom. It enables a student to compare theoretical ideas learned in the classroom within the world of work. †¢ It permits a student to apply the technical skills learned in the classroom to real world problems. I have prepared this report while working as an intern in Robi Axiata Ltd. This report is based on â€Å"Marketing of Robi Axiata Ltd†. I have also covered information regarding the organizational overview and what I did and learned everyday in Robi Axiata Ltd. 1. 2 Objectives of the Study There are two kinds of objecti ves of the report. They are: ? Broad Objective ? Specific ObjectiveBroad Objective: The main objective of the study is to know how Robi classify its business channels. From the study, I also want to acquire a sound knowledge of roles, activities and responsibilities of the Consumer Channel Development unit of an organization which I can apply in my future professional life. Specific Objectives: The specific objectives of this internship report are: ? To have a clear understanding of market dynamism. ? Categories as well as find out business opportunities and potential POS for sales penetration. ? To capitalize on market by increase trade loyalty. To find out POS wise sales and find out ways to penetrate sales in future which include KYC (Know Your Customer) as well. ? To capture the snapshot of market so that in future Robi can introduce POS wise campaign, channel loyalty program etc. ? Enhance the visibility of Robi at market level. ? Service at customer door steps through identify and expanding service point. 1. 3 Scope of the Study The organization chosen was a telecommunication; therefore, the focus of the report was mainly on the Point of Sales (POS) undertaken by the organization.I tried to focus on gathering knowledge about the POS classification activities & policies of Robi Axiata Limited in depth. As, the research was a combination of both field work & theoretical knowledge, I am able to understand from my research preparation in a much detailed & clear way. 1. 4 Limitations of the Study Three months of time for a research is really very low. It is really very difficult to find out every single issue within this limited period of time. Overall the limitations those I have faced are: ? Time Frame. It was difficult to access to more internal information. ? It was really difficult for me to accumulate confidential data. ? Some retailers didn’t give attention providing information. 1. 5 Statement of the Problem After completion of this study I can able to find out the perceptions of the company practicing POS classification about the retailers and the decisions which can be effective for that. 1. 6 Literature Review There are some strategies which a business organization always applies for achieving its objectives. Business classification is one of these strategies.In Bangladesh it is always seen that business organizations classified their products for generating some value in these. In telecommunication companies, it has seen the most. For example, grameenphone Ltd. classified their SIM cards in many classes: djuice, bondhu, apon, corporate etc. Robi Axiata Limited is also one of the leading telecommunication companies in Bangladesh. SIM card with a unique customer’s identity is its basic product. It also classified its products into many categories. But recently it has a plan to classify its business channels as well.Previously, in many times Robi used to classify its products in many ways. But it was the lack of m otivation of sales people; as a result Robi did not get the expected level of sales which it expected. So it is clear that, to get the expected sales level it is also important to motivate the sales people properly. Recently Robi takes the initiative to classify its Point of Sales (POS), from which basically the products spread to the customers. Robi basically plan to rearrange their POSs into three possible parts: Premium, Gold and Silver.As the part of this project Robi has done a detail questionnaire survey. By analyzing the survey report Robi has the plan to treat its POSs accordingly. Turning Of Aktel Into Robi And Their Market Challenge. Aktel, one of the country’s top mobile phone brands, took its new name—Robi—meaning the sun, with effect from the dawn of Sunday when it also unveiled a new logo for the company at a colourful ceremony at the capital’s Suhrawardi Uddyan. Aktel will henceforth be known as Robi, underlining the rich, vibrant culture a nd heritage of Bangladesh, executives of the popular cellphone company said. Robi brings the first gleam of light that shows us the day†¦ a symbol of harvest that brings smile on the faces of farmers,’ said Michael Kuehner, the Managing Director and CEO of Axiata (Bangladesh) Ltd. , the Malaysia-based mobile operator. He went on to point out that the word Robi is also very familiar to Bangla speaking people as it is the name of their pride poet, Rabindranath Tagore. ‘We aim to develop an emotional link with the culture and roots of this nation†¦ Therefore, we chose the Bangla word Robi to be our identity,’ he said.The mobile phone operator has also taken the logo of the Axiata Group Berhad, the parent company. Axiata (Bangladesh) Limited, formerly known as TM International (BD) Limited, is a joint venture between Axiata Group Berhad (70 per cent) and Japanese NTT DoCoMo (30 percent). One of the six mobile companies in Bangladesh, Robi is the third large st mobile phone operator in terms of revenue, having some 10. 31 million subscribers across the country. Earlier, the largest mobile phone operator in the country, Grameen Phone Ltd. , had also changed its logo assuming that of Telenor Group, the major shareholders of the GP. By changing the name to a Bengali word, the company aims at aligning its services to local culture and tradition. The word has been chosen as it carries a range of dominant meanings of emotional and cultural bondage of the people of this land,’ Kuehner told a press briefing at Suhrawardi Uddyan. Robi’s head of corporate affairs Segufta Yesmin Samad and chief commercial†¦ 2. 0 Methodology of the Report 2. 1Sources of Information Robi is one the major telecom service provider in Bangladesh. Its Head Office is situated in Nafi Tower, Gulshan-1, and Dhaka.The study will primarily focus on the Consumer Channel Development unit of Consumer Sales and Service (CSS) Department of Robi where I am doing my internship. However, relevant and necessary analysis of other events and circumstances pertaining to the study will be made. The following sources have been used for the purpose of gathering and collecting data as required. A. Primary sources: ? Observation ? Personal interview ? Through personal acquaintance with the people at Marketing Division B. Secondary sources: ? Information from web. ? Brochures. ? Newspapers Clips. ? Journals, and ? HR BooksBoth primary and secondary data sources will be used to generate this report. Primary data sources are scheduled survey, informal discussion with professionals and observation while working in different desks. The secondary data sources are different published reports, manuals, price updates and different publications of â€Å"ROBI†. 2. 2 Methods of Data Collection Relevant documents and data will be obtained from CSS Department, Robi. Further material will come from previous reports, studies, articles, news published on Natio nal Dailies etc. Literature concerning explanation and theories will be collected from Internet.A questionnaire will be prepared including both open-ended and close-ended questions to get feedback from the POSs that will be used in measuring the effectiveness of the classification. Observation on the activities of the colleagues, in-depth discussion with organizational supervisor and my practical knowledge on job will be helpful to know activities, duties and responsibilities of the Consumer Channel Development Unit. 2. 3 Data Analysis After surveying, questionnaire will be reviewed and edited to ensure the completeness, consistency and reliability of data as well as to facilitate the coding process.Then, the open-ended responses will be coded and finally data will be computerized. If required, recoding will be done to facilitate analysis. Analysis of data and the preparation of the report will be done by the Microsoft Office Program (MS Word, MS Excel, and MS PowerPoint) in compute r. 2. 4 Timeline of Activities: The plan for this project is provided on the basis that it is a general guide to direction. Due to the nature of the research some information may be difficult to obtain on schedule and allowance for this needs to be made. This plan is also subject to change on re-evaluation.In every stage, strong communication with my supervisor will be maintained to get the best outcome of the report. Stage 1: Topic selection and proposal submission: 7th March, 2011. Stage 2: Gather information from secondary sources as well as obtain data from primary sources. Conduct and complete reviews of relevant literature within 24th March 2011. Stage 3: Make needed correction & Prepare draft report within 31st March 2011 and show my Internship Adviser. Stage 4: Make needed correction suggested my supervisor and prepare final report for final submission within 10th April 2011. 3. 0 Company Overview 3. 1 About Robi Axiata LimitedRobi Axiata Limited is a dynamic and leading cou ntrywide GSM communication solutions provider for Bangladesh, and is joint venture Company between Axiata Group Berhad, Malaysia and NTT DOCOMO INC, Japan. It was formerly known as Telekom Malaysia International (Bangladesh) which commenced operations in Bangladesh in 1997 with the brand name AKTEL. On 28th March 2010, the service name was rebranded as ‘Robi’ and the company came to be known as Robi Axiata Limited. Robi is truly a people-oriented brand of Bangladesh. Robi, the people's champion, is there for the people of Bangladesh, where they want and the way they want.Having the local tradition at its core, Robi marches ahead with innovation and creativity. To ensure leading-edge technology, Robi draws from the international expertise of Axiata and NTT DOCOMO INC. It supports 2G voice, CAMEL Phase II & III and GPRS/EDGE service with high speed internet connectivity. Its GSM service is based on a robust network architecture and cutting edge technology such as Intellig ent Network (IN), which provides peace-of-mind solutions in terms of voice clarity, extensive nationwide network coverage and multiple global partners for international roaming.It has the widest International Roaming coverage in Bangladesh connecting 600 operators across more than 200 countries. Its customer centric solution includes value added services (VAS), quality customer care, easy access call centers, digital network security and flexible tariff rates. By leveraging on Axiata's extensive expertise in the international communications implementation, Robi became the first mobile operator to connect Tetulia and Teknaf, which is the northern and southern most points of Bangladesh, and first to provide seamless coverage along the Dhaka-Chittagong highway.With a network covering all 64 districts of Bangladesh, coupled with the first Intelligent Network (IN) Prepaid Platform in the country, Robi is geared to provide a wide range of products and services to customers all over Bangla desh. 3. 2 Background of the Company Axiata Bangladesh Ltd. (Robi) was found as a joint company of the Axiata Group Berhad from Malaysia and the NTT DoCoMo Inc. from Japan. It operates as a Limited Liability Company, where a founder and a majority shareholder, the AXB- member of the Axiata Group Berhad owns 70% shares, while the minority shares of 30 % are being controlled by the NTT DoCoMo. . 3 Journey of the Country Robi is the dynamic and leading end-to-end countrywide GSM mobile communication solutions of TM International (Bangladesh) Limited. With a vision to be the leading service provider in the ICT sector in Bangladesh, it has contributed considerably to the improvement of tele-density of the country. This fact is apparent through Robi's presence throughout the reaches of Teknaf to Tetulia and the seamless network established along the Dhaka-Chittagong highway.Robi's investment in Bangladesh to date stands at a significant amount, which has contributed significantly towards the growth of the economy of the country while creating multifarious employment opportunities in many active areas. Among many products, Robi has launched its dynamic new service called Robi International Roaming Service, which allows Robi users to access over 550 global operators across more than 205 countries. With this robust service, Robi boasts to be the widest roaming operator in the country, far outweighing the current roaming service provider's coverage. New service and features area to be added) Robi also prides itself as a technology driven company. It has invested heavily into upgrading the systems with state of the art equipment with cutting edge technologies available today in the telecom sector such as its Short Message Service (SMS) and Voice Message Service (VMS) systems, and migration of the Pre-Paid network platform to Intelligent Network (IN), which was successfully implemented for the first time in Bangladesh.A reflection of these processes are the highly competi tive product packages and first ever services that had been offered to all Robi Customers throughout the year. It is strongly believed that Robi will be the pioneer service provider to be able to realize the long-felt needs of the customers from all walks of life by offering innumerable innovative products and value-for-money services throughout the years to come. In concert with the theme of undeniable customer appreciation, Robi celebrates the end of a remarkable year. 3. 4 Strategic Overview of RobiPrinciples of Robi: Employees of this company hold themselves accountable to the following guiding Principles for the organization- Emotional: Passionate, Creative, Respectful, and Open. Functional: Simple, Ethical, Transparent, Ownership. Passionate: We're passionate – it's in all of us. Whether visible or hidden within for whatever reason. Creative: Everything we do we should do in a creative innovative manner. Respectful: We are truly respectful to each other. Our subordinate s, peers, partners and customers. Open: We have no hidden agendas. We share information freely.Simple: Everything we do and say should be simple and easy to understand Ethical: We are moral, upright, honest, righteous, virtuous, honorable, keeping our promises in all we say and do. Transparent: A few key words and phrases sums this up: Honesty. Openness. Frankness. No lies. No deceit. No games. Easily understood. Ownership: Whilst working individually or collectively, we clearly demonstrate individual and collective ownership. 3. 5 Mission & Vision of Robi Vision To be a leader as a Telecommunication Service Provider in Bangladesh MissionROBI aims to achieve its vision through being number ‘one’ not only in terms of market share, but also by being an employer of choice with up-to-date knowledge and products geared to address the ever changing needs of our budding nation 3. 6 Division & Department of Robi ROBI is operating with following Divisions / Departments having it s establishment in different locations at Dhaka, Chittagong and other regions of Bangladesh. ROBI has following divisions and departments: ? Finance Division ? Commercial Division ? Information Technology Division ? Technical Division Human Resources Division ? Revenue Assurance Department ? Regulatory Affairs Department ? Internal Audit Department ? Corporate Affairs Department ? Corporate Strategy Department ? Supply Chain Management Department ? Credit Control Department ? Legal & Compliance Department ? Security & Safety Department ? MD’s/CEO’s Office 3. 7 Products & Services Robi's GSM service is based on a robust network architecture and cutting edge technology such as intelligent network (IN). The intelligent network (IN) provides peace-of-mind solutions in terms of voice clarity, wider nationwide etwork coverage, numerous international roaming global partners, and popular value added services (VASs), quality easy-access customer care, round the clock call cente r operations, ironclad digital network security, competitive tariff rates and precise billing. Robi provides standard mobile connections with NWD and ISO facilities. They also provide mobile-to-mobile, Mobile with T&T incoming and outgoing facilities. TMIB has an integrated and fully computerized Customer Care Billing System (CCBS), which supports virtually all subscriber-related functions with its 24-hour customer care service. . 7. 1 Product Portfolio The product line of Robi is divided into two types based on the subscription category for general subscribers – Prepaid and Post paid. 3. 7. 2 Pre-paid Packages Robi Prepaid offers a single package that delivers simplicity and flexibility at the same time. Robi Prepaid is continuously adding new features and plans to provide absolute freedom to the customers. Tariff plans are as follows- †¢ Ek second Tariff †¢ Simple tariff †¢ Normal tariff †¢ Super simple †¢ Extra simple 3. 7. 3 Post-paid Packages Dat a Packages:Robi offers flexible internet usage packages currently. There are 5 internet options available in Robi's product portfolio. ? Volume Based Pack ? Daily Browsing Pack ? 20/20 Internet Pack ? Monthly Unlimited Internet ? Pay-per-use Services ? Basic Services: Telephony & Data ? Supplementary Services: ? Calling Line Identification Presentation (CLIP) ? Call Waiting and Call Holding ? Call Forwarding ? Call Conferencing ? National Roaming – Both way ? International Roaming ? Itemized Billing ? Dedicated Customer Services 3. 7. 4 Value Added Services: †¢ SMS: Local & |†¢ Voice Chat |†¢ Kid Zone | |international |†¢ Easy Menu |†¢ Cricket Zone | |†¢ Robi GoonGoon |†¢ Instant News |†¢ Robi Internet | |†¢ Voice Mail |†¢ Robi Directory |†¢ MMS | |†¢ Balance Transfer |†¢ Stock Information |†¢ Robi SMS Chat | |†¢ Friends & Family (FnF) |†¢ Call Block |†¢ Job Portal | |†¢ Robi Radio |â₠¬ ¢ Missed Call Alert |†¢ mPay | |†¢ Song Dedication |†¢ Push Mail |†¢ Robi Bazar | |†¢ Robi Zone |†¢ Phone Backup |†¢ Islamic Info | |†¢ Voice Portal |†¢ BBC Janala | | Robi has the widest roaming facility among Bangladeshi mobile phone operators, with 550 operators across more than 205 countries in the world. Many more products are in line to be added to the existing array of Robi products and service the days to come. 8. Coverage Robi now Bangladesh covering all 64 districts with a robust network. With the permission from Bangladesh Govt. o cover the 3 districts of Chittagong Hill Tracts, the company is aiming to invest heavily on network development in this region. The quality of voice and invulnerable and secured service are the key strengths of Robi to expand its business and subscriber base. 3. 9 Organizational Structure The organization is headed by its Chief Executive designated as the Managing Director entrusted with overall re sponsibilities of business direction of the organization and leading dynamically towards the attainment of its Vision, Mission and Goal. In attaining the above mission, Chief strategic officer, Chief Financial Officer, Chief Marketing officer, Chief Technical Officer, Chief Human Resource Officer assists the Md. The organization organogram is in appendix page. 3. 0 Features of Robi †¢ Cellular Phone Service: †¢ Country-wide Coverage with Supreme Quality Network: †¢ Better Customer Service: †¢ Better Billing: †¢ Better Switching: 3. 10. 1 SIM-Card Identity Number: †¢ Consistent and High Quality Voice: †¢ Security: 3. 10. 2 Exciting Robi Value Added Services: †¢ Robi Itemized Billing: †¢ International Roaming: †¢ Choice of Handset: †¢ Competent Human Resource: 3. 10. 3 Customer Service †¢ SIM Change †¢ Scheme Migration (Postpaid) †¢ Re-initialization (Prepaid) †¢ Itemized Bill (Postpaid) †¢ Reconnection (P ostpaid) †¢ Activation of Value Added Services †¢ Ownership Change (Postpaid) †¢ Easy Load †¢ Address Change (Postpaid)As of June, 2010 there are 20 full-fledged customer care centers across different areas of Bangladesh – 6 in Dhaka, 3 in Chittagong, 1 in Narayangonj, 1 in Comilla, 1 in Feni, 1 in Cox's Bazar, 1 in Mymensingh, 1 in Jessore, 1 in Barisal, 1 in Rajshahi, 1 in Sylhet, 1 in Kushtia and 1 in Khulna. 4. 0 Findings & Analysis From the research, I have made in Mirpur Street, I was successfully tried to locate the light box. From the above depicted pie chart, we can easily understand that, most of the Light Boxes are displayed with Robi; about 42% of the respondents are using Light boxes attached with the Robi Axiata Company. They are highly promoted as the focused on Light Box because it is attracted to the customer/ subscribers at first sight. On the other hand, 30% of the shops are Airtel, another mobile operator that has recently acquired by B harti Airtel. And the other operators use limited in Mirpur, Dhaka, Bangladesh.Shutter Branding is a common style in placing the small shops in the rural and urban From the above pie chart, we can see that, Most of the Shutter Branding is covered with the Banglalink Promotional Activities (71%). On the other hand, other operators do not focus much on the Shutter Branding as their activities. Painting in the shop reflects both outdoor and indoor outlook that brings out the lucrative presentation to be attracted by the subscriber. From the research in the location of Mirpur, we can see that, Banglalink, the 2nd Operator, leads the promotional activities by painting their retailer shops. In case of Robi, they are behind on this.From the pie diagram, we can understand that, maximum shops are in between 0-99 sqft space to operate their business as retailers. Because of lack of space, they are not able to keep more things in the shop. About 85% of the respondents make their shop within 10 0 sqft. As, it is a very narrow space, few of the retailers (about 15%) use their shop space about to 100-150 sqft. The Space of a shop is important in which the relevant variable is about the size of the customers / subscribers are coming for service at a time. Most of the shops are covered with the space for 1-3 persons at a time for receiving the services. It is relevant to the retailers, lack of capability of investing money for the comfortable shop space for the customers/ subscribers.The above depicted pie chart shows that, about 75% of the respondents are build a shop or rent a shop for 1-3 person service system at a time . On the other hands, few of the respondents have the capability to emerge the space of the space to 4-6 persons. From my survey, most of the retailers are involving in the mobile business (65%) because, it is the highest growth of business sectors now a day in our country. So, people are highly attracted to do business on this sector. Few of the respondent replied that they are doing business with Electronic shops (17%), few are computer shops (8%), and few are CDs shops (9%). They are considered as a second earning source in the business. [pic]From the research, I have found that, most of the people are investing about 5000-15000 taka / per day, as the business is the daily income process like Point of Sales of SIMs and other things that provided by the company. In which as the subject of the matter is about small medium enterprise, like mobile shop or other mobile accessories units, people are investing at their capability, about 58% respondents are doing business daily with the range of amount. About 39% are investing 15000 -30000 taka daily, for Point of Sales of different operators. From the graph, we can see that, Most of the Robi Retailers has the capability to invest 500-1000 Tk (75%) that placed in the inner city; others have the capability investing 1000- 3000 Tk placing their shops on the main road.Compare to Grameenphone c ustomers, retailers said that, they are not getting many customers of Robi in those areas, so they are providing low investment on Robi Easy Loads and SIMs. From the survey, I have found that, most of the retailers are able to sell all of the operators SIMs in an average amount of 25 SIMs in a week. On the other hand, and few retailers can sell more than 25 that range into 50 (32%). The amount of selling is very low because, the strictness of Government rules and regulation may be a constraint like – high price SIMs, SIM Tax, BTRC registration form to all operators. In this reason, customers are rarely encouraged to purchase a new SIM with connection.From the pie chart, we can see that, most of the weekly SIMs sales are Airtel Operators (78%) that represents the 1st position in the market in the current period. They are providing more facilities like ( Instant Bonus, Load Returns, New Sim Offers etc) that the other operators in the market. On the other hand, other operator li ke Robi (13%) is in 2nd position, because they are offering new packages in which those are attracted by the customers like the newly package â€Å"Robi Club†. From my Survey, I tried to identify, the market leader in Point of Sales as Daily Load Sales. From the chart, we can see that, Grameenphone is in 1st position in the market all over the country.Consequently, Banglalink is in 2nd Position. In some areas, Airtel & Robi are ahead in between of them. From the pie chart, most of the retailers are satisfied about the facilities of Robi provided to them (79%). Few of the respondent replied that they are getting more facilities as being a good seller (11%). Also their expectation can increase if they get proper services about retailers’ relationship. From the graph, most of the respondents are satisfied about Robi Distribution Commission System (83%). They have more expectation from Robi getting more amount of Commission as per sales of Easy Loads/SIMs. Few of them comp lained about the distribution system.From the pie chart, most of the retailers are not satisfied about the distribution of Robi SIMs that provided to them (89%) because they are not getting actual demand of SIMs in the market at the time. Sometimes they are delayed in reach to distribute there. They are getting very small amount of distribution of SIMs about to 5 -7 pieces. Few of the respondent replied that they are moderate about the facilities (8%). From my survey, most of the retailers are satisfied about the network status of Robi Axiata Limited. They are happy to see the network tower of Robi near to them . But some of them have complained about the network traffic in which the Easy Loads / SMS are not provided timely. It is really appreciated to the respondents, as they are highly satisfied about the sales representatives of Robi Axiata Limited.Because representatives are communicating with the retailer daily, as they are also happy to get anything what they want about the lo ads. 4. 1 Key Findings of the Study After evaluating the available data I got some findings. The data’s were totally related with each other . Every output I got has relation with the previous one or the next one. So the findings should be related with the created problem concern. ? As a promotional tools, Robi Axiata Limited more on Light Box in many retailers shop in Mirpur. Because , This is the first impression that attracted by the customers when they come for services in the retailers shop like – Easy Loads, Purchasing Sims, or come for knowing new packages and services.Light box is complied with LED Box which is transparent and bright. ? Robi is not concerned much as spotlighting Shutter Branding. Because, Robi doesn’t use this concept because of the peak hours time. Shutter is always open and the branding is not visible in the meantime. ? Most of the people are involved in the mobile business as their primary earning. Because it is the most high growth e conomic sectors in our country. So, people are eagerly interested involving in this business and gain profit. ? In this area, it has been a place of employment. Anyone can invest with a low capital and low risk. It doesn’t need to have very special skills to run the business. When a business is going to start for a retailer, the official processing is not much effective. Retailers often face hazardless. ? Low investment ability for Robi Axiata Limited by the retailer’s capability that severely depends on Sales results. Now –a –days, competitively, Robi is in 3rd place in customer subscriber in the market, so the retailers are investing more on others operators like Grameenphone & Banglalink. ? There is a huge demand of Robi SIMs, but there is much enough distribution system. There is a lack of distribution channel activities in Robi, it manages less SIMs distributions to the retailers, but in case of distribution, Robi is trying to increase the SIMs distr ibution, which is on process. Overall facilities are satisfactory to the retailer. The facilities are providing in case of Sales outcomes, which is given in Commission base to the retailers. In case Robi retailers, they are getting commission quickly than other operators. ? In this time, Robi network is satisfactory all over the areas. In this time, Robi spends a huge amount of money to set up more frequent network coverage all over the country. Comparing to the past situation, Robi hasn’t been faced problems in case of network facility. ? SIM distribution is very bad to the retailers for selling to the customers. This is a major problem in SIMs distribution for the retailers nd also the incompatible series of SIMs number which are chosen by the customers while purchasing. ? Retailers are not received satisfactory amount of SIMs distribution according to the demand in the market. ? Sales representatives are ought to be very active and is satisfactory to the retailers. Communi cation is utmost important increasing relationship level among retailers and customers. Robi has been managed it very successfully to them. ? Robi has no service desks compare to the other operators, which is hampering the effective service delivery to the customers. When customers are faced in any problem, they are not capable to come to share their problems to Robi Sheba because these are not nearly situated.Service desks in any retailers shop can solve this problem instantly. 5. 0 Recommendation Some of the recommendations we can deliver for the Robi Axiata Limited on Point –of – sales (POS) classification from preparing this research. Those are briefly written below in key points: ? Promotional Advertising in Branding Robi needs to be innovative and creative. ? Robi should focus on other advertising tools that have not been taken by the management. ? Robi should open a training center on POS to increase the knowledge and skills of the retailers. ? Robi should have a service desk in every retailer shops to increase the level of satisfaction of both retailers and customers. Robi should increase the SIMs sale availability to the respected high demand areas so that the retailers can sell the product of Robi to the customers easily. ? They should think about the highest sales retailers, and provide extra commission on their sales. ? To sustain in the market, Robi should focus on retailers needs and wants that need to identify. ? They must pay commission and provide facilities as much as quickly so that their expectations are fulfilled. ? They should think more in improvement of the relationship between the company and retailers. 6. 0 Conclusion Point of sales is a marketing tool to which has been in use to develop the business operation efficiency of companies. Robi from the year 2010 onwards is practicing Point of sales to increase the sales and revenue to gain profit.For Robi Axiata Limited to be profitable telecommunication company, there has t o an effective Point of Sales plan to be demonstrated clearly to the retailers A system of accountability and flow of information throughout the organization and also retailers need to be established so that the retailers have the trust to the company. All the decisions can be managed from the perspective of point of sales so that the company can classify the better retailers shop and provide good facilities to them. From this research the company can easily make decisions to them. 7. 0 Appendix Fig 01: Work plan of Robi Axiata Limited [pic] †¢ RSP= Robi Sheba Partner Figure 02 : Distribution Channel of Robi Axiata Limited Pos classification questionnaire survey Pos Name: ______________ Pos code: ________Pos address: ________________________________________________ Pos owner name: _______________________ Phone Number: _______ Visibility: 1. Light box: 2. Shutter branding: 3. Shop painting: 4. Space of the shop: a. 0-99 sqft b. 100-150 sqft c. 150-200 sqft d. 200-above 5. Custom er accommodation: a. 1-3 person b. 4-6 person c. 7-10 person d. 10 to above 6. Business type: a. Mobile phone b. Electronic c. Computer d. Cd e. Others 7. Investment ability in a day: (taka) a. 5000-15000 b. 15000-30000 c. 30000-50000 d. 50000 to above 8: Investment ability of Robi: (taka) a. 500-1000 b. 1000-3000 c. 000-5000 d. 5000 to above 9: weekly SIM sale all operators: a. 0-25 b. 25-50 c. 50-100 d. 1500 to above 10. Weekly SIM sale individual: GP BL ROBI AIR CT TELE 11. Daily load sale: GP Bl ROBI AIR CT TELE 12. The facilities of Robi a. Very good b. good c. moderate d. Bad. e. very bad 13. Distribution system of Robi: a. very good b. good c. moderate d. Bad. e. very bad 14. SIM distribution system of Robi: a.Very good b. good c. moderate d. Bad. e. very bad 15. Robi network status: a. very good b. good c. moderate d. Bad. e. very bad 16. Weekly SR visit: a. One tome b. two time c. three time d. four time e. daily 8. 0 Reference & Bibliograph ? Marketing RESEARCH: An Applied Orientation – Naresh K. Malhotra, 5 th EDITIONS, 2008, Prentice-HALL, USA. ? Anm Khaled (Specialist, Consumer Sales & Services, Market Operation Division ? Sabbir Shoaib (Specialist, Consumer Sales & Services, Market Operation Division) ? www. robi. com. bd ? www. google. com [pic] ———————– BL GP